Terms of service
Last updated: 3 September 2026
Welcome to The Quiet Obsession Co.
These Terms of Service ("Terms") apply when you access or use our website or purchase products from The Quiet Obsession Co.
Please read these Terms before placing an order. By placing an order through our website, you agree to these Terms.
Nothing in these Terms affects your statutory rights as a consumer.
1. About Us
This website is operated by The Quiet Obsession Co, an independent UK business based in Macclesfield, United Kingdom.
Our online store is powered by Shopify.
You can contact us at:
Email: thequietobsessionco@outlook.com
Business: The Quiet Obsession Co
Location: Macclesfield, United Kingdom
2. Using Our Website
You may use our website for lawful purposes and to browse or purchase our products.
You must not misuse our website, attempt to interfere with its security or operation, introduce malicious software, use it for unlawful purposes, or infringe the rights of The Quiet Obsession Co or another person.
You are responsible for ensuring that information you provide when placing an order or creating an account is accurate and up to date.
If you create a customer account, you are responsible for keeping your login details secure.
We may restrict or suspend access to our website where reasonably necessary to protect our website, customers or business from fraud, misuse, security threats or unlawful activity.
3. Our Products
We take reasonable care to ensure that product descriptions, photographs, specifications and prices displayed on our website are accurate.
Because screens and devices display colours differently, the colour of a physical product may vary slightly from how it appears on your screen.
Many of our products are handmade or individually prepared. Minor variations may therefore occur between handmade products. These variations do not affect your statutory rights where a product is faulty, damaged, not as described or otherwise does not meet the standards required by law.
Product availability may change and we may discontinue products at any time.
4. Personalised and Custom-Made Products
Some of our products can be personalised or custom-made using options selected or information supplied by you.
Please check all personalisation details carefully before placing your order.
We will make personalised products using the information and selections submitted with your order. We are not responsible for errors in personalisation information supplied by you, although please contact us as soon as possible if you notice a mistake and we will try to help if production has not already begun.
Personalised and custom-made products cannot normally be cancelled or returned simply because you change your mind.
This does not affect your statutory rights if a personalised product is faulty, damaged, incorrect, not as described or otherwise does not meet the standards required by law.
Please see our Refund Policy for further information.
5. Placing an Order
When you place an order through our website, you are offering to purchase the products in your basket.
You will receive an electronic confirmation relating to your order.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- A product is unavailable;
- There is an obvious pricing or product-information error;
- Payment cannot be authorised;
- We reasonably suspect fraudulent or unlawful activity; or
- We are unable to fulfil the order.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled products.
Please check your order carefully before completing checkout, particularly where products are personalised.
6. Prices and Payment
All prices displayed on our website are in Pounds Sterling (GBP) unless stated otherwise.
The price payable is the price displayed when you place your order, subject to correction of obvious errors.
Any applicable delivery charges will be shown before you complete your purchase.
Payment is processed using the payment methods available through our Shopify checkout.
We may change our prices at any time, but changes will not normally affect orders that have already been accepted.
Discount codes, offers and promotions may be subject to additional conditions and may be withdrawn or changed where permitted by law.
7. Processing Times
Our products are handmade, prepared and/or personalised to order where applicable.
Our standard processing time is approximately 5–7 working days before dispatch.
During particularly busy periods or new collection launches, processing may take up to 10 working days.
These processing times are estimates and are separate from the delivery time after dispatch.
If circumstances arise that are likely to cause a significant delay to your order, we will contact you where appropriate.
8. Delivery
We currently deliver within the United Kingdom.
Orders are dispatched using the delivery services shown during checkout.
Estimated delivery times are provided for guidance and may occasionally be affected by circumstances outside our reasonable control.
We remain responsible for fulfilling our obligations relating to delivery in accordance with applicable UK consumer law.
Unless another delivery period has been agreed with you, UK distance-selling rules generally require goods to be delivered without undue delay and within 30 days after the contract is entered into.
For full information about processing, delivery charges and estimated delivery times, please see our Shipping Policy.
9. Returns, Cancellations and Refunds
Your rights to cancel or return an order depend on the type of product purchased and the circumstances.
Eligible non-personalised products may be returned in accordance with our Refund Policy and your statutory rights.
Personalised and custom-made products cannot normally be returned or cancelled because you have changed your mind.
This does not affect your rights where goods are faulty, damaged, incorrect, not as described or otherwise fail to meet the standards required by law.
Please read our Refund Policy for full details before placing your order.
10. Faulty, Damaged or Incorrect Products
We want you to receive your order in the condition you expect.
If your product arrives damaged, faulty or incorrect, please contact us at thequietobsessionco@outlook.com as soon as reasonably possible.
Please include your order number and photographs of the issue where possible so that we can investigate and resolve it.
Under UK consumer law, goods supplied to consumers must meet certain standards, including being of satisfactory quality, fit for purpose and as described. Nothing in these Terms limits those statutory rights.
11. Intellectual Property
Unless otherwise stated, the original content created for The Quiet Obsession Co website—including our branding, original photographs, written content, graphics and original designs—is owned by or licensed to The Quiet Obsession Co and is protected by applicable intellectual property law.
You may use our website for personal, non-commercial purposes.
You must not copy, reproduce, distribute, modify or commercially exploit content owned by The Quiet Obsession Co without permission.
Some products may contain designs, artwork or other material that is licensed to us or supplied by third parties. Ownership of those materials remains with the relevant rights holder.
Third-party names, trademarks and intellectual property remain the property of their respective owners.
12. Reviews and Customer Content
If you submit a review, photograph, feedback or other content to us or through a review feature on our website, you confirm that you have the right to submit that content.
You must not submit content that is unlawful, abusive, defamatory, fraudulent, infringes another person's intellectual property or privacy rights, or contains malicious software.
Where you voluntarily submit a review or other content for publication, you give us permission to display and use that content in connection with operating and promoting The Quiet Obsession Co, subject to applicable law and our Privacy Policy.
13. Third-Party Services
Our website may use services, applications or links provided by third parties, including Shopify, payment providers, delivery providers, review services and other applications used to operate our store.
Third-party services may be governed by their own terms and privacy policies.
We are not responsible for websites operated independently by third parties merely because our website contains a link to them.
This does not affect any responsibility we have for services we use to fulfil our own contractual obligations to you.
14. Shopify
Our online store is hosted and powered by Shopify.
Purchases made through this store are made from The Quiet Obsession Co, not Shopify.
Shopify provides the technology that enables us to operate our online store and checkout.
Information about how Shopify processes personal information is available through Shopify's own privacy information and our Privacy Policy.
15. Privacy
We process personal information in accordance with our Privacy Policy.
Our Privacy Policy explains what information we collect, why we use it, who it may be shared with and the rights you have regarding your personal information.
Cookie preferences can also be managed using the Cookie Preferences option available through our website.
16. Website Availability and Information
We take reasonable care when maintaining our website, but we cannot guarantee that the website will always be available without interruption or that it will be completely free from technical errors.
We may temporarily suspend or restrict parts of the website where reasonably necessary for maintenance, security or technical reasons.
If we discover an error in product information, pricing or other website content, we may correct it.
Nothing in this section affects your rights relating to an order you have already placed or our obligations under applicable consumer law.
17. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or restricts your statutory rights relating to goods that are faulty, not as described or otherwise fail to meet the standards required by law.
We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses caused by circumstances for which we are not legally responsible.
If you are purchasing as a consumer, our products are supplied for private and domestic use. We are not responsible for business losses arising from consumer use of our products where such exclusion is permitted by law.
UK consumer terms cannot simply disclaim responsibility for matters such as faulty or misdescribed goods, and overly broad liability exclusions can be unfair and unenforceable.
18. Events Outside Our Reasonable Control
We are not responsible for a failure or delay caused by events outside our reasonable control.
Where such an event significantly affects our ability to fulfil your order, we will take reasonable steps to minimise the effect of the delay and will contact you where appropriate.
Your statutory rights remain unaffected.
19. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, services or applicable laws.
The version that applies to your purchase will generally be the version in effect when your contract with us was formed.
Any changes will be published on this page and the "Last updated" date will be amended.
20. Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
21. Governing Law
These Terms are governed by the laws applicable in England and Wales.
If you are a consumer resident elsewhere in the United Kingdom, you may also have rights under the laws applicable where you live.
Nothing in these Terms is intended to prevent you from exercising any rights regarding where legal proceedings may be brought that you have under applicable consumer law.
22. Contact Us
If you have any questions about these Terms, an order or our products, please contact:
The Quiet Obsession Co
Email: thequietobsessionco@outlook.com
Location: Macclesfield, United Kingdom