Refund policy

Returns

We hope you love your order, but if you need to return an eligible non-personalised item, please contact us within 14 days of receiving your order.

To be eligible for a return, the item must be returned in the same condition in which it was received, unused and in its original packaging. Proof of purchase will also be required.

Please contact us at thequietobsessionco@outlook.com before returning an item. Items returned without contacting us first may not be accepted.

Personalised & Custom-Made Items

As many of our products are made or personalised specifically for you, personalised and custom-made items cannot normally be returned or exchanged because you have changed your mind.

This does not affect your statutory rights. If your item arrives faulty, damaged, incorrect or not as described, please contact us so we can put things right.

Damaged, Faulty or Incorrect Items

Please check your order when it arrives and contact us as soon as possible if an item is damaged, faulty or incorrect. Please include your order number and photographs where possible so we can resolve the issue for you.

Sale Items

Sale items are subject to the same statutory rights as full-price items. Eligible non-personalised sale items may be returned in accordance with our returns policy.

Exchanges

If you would like to exchange an eligible non-personalised item, please contact us first. Personalised and custom-made products cannot normally be exchanged unless they are faulty, damaged, incorrect or not as described.

Refunds

Once we receive and inspect an eligible return, we will let you know whether the refund has been approved. If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund.